FAQ
Frequently Asked Questions
Everything about buying, running and profiting from the AI Chocolate Maker — plus chocolate orders and support.
Answers to the questions we hear most — buying, running and profiting from the AI Chocolate Maker, plus chocolate orders, shipping and support.
Machine Purchase
How much does the AI Chocolate Maker cost?
The AI Chocolate Maker Pro is AUD $15,000 incl. GST. Installation and operator training start from $490. Request a quote and our team will confirm current lead times and any launch offers.
What is included with the machine?
Every machine ships with starter consumables, a quick-start kit, cloud dashboard access and a 12-month warranty. Installation and training packages are available at checkout or through our sales team.
Do I need to be a chocolatier to operate it?
No. The machine is fully automated — choose a design on the touchscreen (or upload your own), print, and collect the finished chocolate in 3–5 minutes.
Usage & Operation
How long does one print take?
Most designs finish in 3–5 minutes depending on size and detail. The touchscreen shows real-time progress.
How many designs are available?
The machine ships with 20+ signature models and a library of thousands of ready-made shapes. The 2nd-generation pipeline also converts uploaded photos into printable designs.
Does it need special power or ventilation?
It runs on a standard 240V outlet with no special ventilation. A benchtop footprint of roughly 60cm keeps it counter-friendly.
Supplies & Consumables
Which chocolate material can I use?
Use GOBELL certified premium chocolate material (1kg packs) in dark, milk and cocoa butter bases. Certified consumables protect print quality and your warranty.
How do I reorder supplies?
Order online in the Operations Hub — consumables, packaging and spare parts ship Australia-wide, with free shipping on orders over $80.
Installation & After-sales
Who installs the machine?
Our technicians install, calibrate and test the machine on-site, then train your team. Remote installation guidance is available for regional buyers.
What support do I get after purchase?
Machine owners receive 24/7 support, spare-parts priority and a maintenance schedule through the Operations Hub. Service tickets update in real time.
Business Partnership
Can I place a machine in my café or mall?
Yes — cafés, shopping centres, hotels and event venues are ideal. Share your footfall and space and we will prepare an ROI estimate before you commit.
Do you offer private label or corporate gifting?
Absolutely. From logo pralines to fully branded gift boxes, our custom chocolate team handles everything from concept to delivery. Request a quote on the Custom Chocolate page.
How do wholesale prices work?
Bulk and recurring orders qualify for tiered pricing. Contact our sales team with expected volumes for a tailored proposal.
Still have questions?
Our team replies within one business day.